Help centre

How long does delivery take?+

Most orders complete within 1–10 minutes after payment. Some publishers occasionally take longer; the order page updates on its own.

Where do I find my player ID?+

Each game page explains where the ID is. Usually it's on your in-game profile screen.

I entered the wrong ID.+

If the order hasn't been delivered yet, contact support right away. Once credits reach an account they can't be moved.

My order failed.+

Failed orders are refunded automatically. Balance payments return instantly; card refunds follow your bank's timelines.

Do you need my game password?+

Never. We only ever ask for a player ID. Anyone asking for your password on our behalf is not us.

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