Refund policy

Last updated 14 November 2026

Failed deliveries

If we can't deliver an order, it is refunded automatically — to your balance if you paid with balance, otherwise to your original payment method.

Digital credits that were delivered to the details you entered can't be returned, because publishers don't allow reversals.

Double-check your ID before paying. If the publisher rejects the ID before delivery, the order fails and is refunded.

Open a support request from your account or contact support@vibox.uz.